Our sliding patio door handle broke after installation 18 years ago. Have been searching for a replacement for almost a year with no luck at the big box hardware stores which were too small by 1/8 of inch. Didn't want to replace our sliding patio doors because they were completely in good working order. As I was driving by GEM Windows & Doors on The Queensway; decided to stop in and ask about replacing the handle which I've had in my car for all this time. So happy I did! Spoke with Jim; he went in the back of the store and returned with exact size and colour handle. Jim explained the size of sliding patio door handles have changed several times over the 18 years and GEM had this one from a recent sliding patio door which was replaced. Recycle and reuse at its best. Went home and installed it and works perfectly. Thank you very much Jim!
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We love being able to take advantage of our knowledge and inventory of parts to help homeowners! After all, we've been in business since 1961, so we have accumulated a lot of otherwise unavailable parts inventory. Add in Jim, one of our owners, whose knowledge base on the details of product changes in almost unbelievable at times, and GEM solves problems where other companies might try to simply sell something new.