David C.

They arrived on time and completed the job in the allocated two hours. They worked well and left the office as they found it.

Initially I was very happy with the sales response received - they provided an excellent quote to provide a replacement AC unit. This back in early June. The AC unit was looking great, the installation was set to take place, all appeared in order. then the work and the nightmares began. The unit brought would not fit the attic space involved, the outside unit had to be changed. After several attempts, the unit was installed in late July and began to work. But we are not finished yet. within a week the unit froze solid and had to be turned off , thawed and inspected. The inside unit was replaced and we started once again. Once again the unit froze up completely - another two weeks and several service calls later they finally came and replaced the outside. In mid September aftera summer of frustration, it appeared that the installed unit is working as promised but only after many frustrating hours of dealing with a Customer Service Dept that is neither responsive or helpful. I have never in my life hated calling for assistance from a customer service organization that was so unresponsive and unhelpful. I spent numerous calls simply getting into their system only to find that I had to repeat everything and I mean every detail the next time i called. They could never find our file, they have no account number for us and their record keeping is worse than nothing. The latest adventure related to the rebate that they promised from Ontario Power authority. This was submitted i the summer, by them and according to them all was in order. I received a letter in mid September OPA denying the rebate as the form was incorrectly submitted by Reliance. I then spent two weeks trying to get in touch with the right people at Reliance to make good on the application. I was never able to contact the Sales dept, the people who were to submit the rebate. instead, i had to rely on the same Customer service Dept which had been so miserable all summer, regarding our installation and subsequent repairs. It is now three months since this relationship began and I am finally hopeful that the rebate has been resubmitted correctly - only time will tell...

We started this project last year with a contract to replace patio doors and rebuild the family room. over time the project grew to include new hard wood flooring through the main level and a total rebuild of the front porch entrance area to the home. Instead of lasting a few months it covered all the summer and well into the fall. Throughout the project we maintained excellent communications and the project while much more expensive than anticipated has been well done throughout with excellent attention to detail

We had a small renovation job last year that grew into a major job. Initially we were simply replacing patio doors which led to a family room renovation to a replacement of all the hardwood on the main level to a total rebuild of the front porch. This led to huge additional costs and some major problems in the work timeline both by the contractor and mostly with subcontractors. In the end the work was well done and we are mostly satisfied with the major tasks undertaken.