Mike in Toronto

On the recommendation/diagnosis from another company that said the short cycling of our furnace was the result of an air flow problem, I changed the thermostat, enlarged a cold air return, added another cold air return and had the furnace cleaned--blower, secondary heat exchanger, and coil. It didn't help. The technician, Rob, from Lancaster listened to the furnace after cleaning it, said that he could hear water in the heat inducer pump. After researching the problem, he came back two days later, cleared the pump, enlarged the drain, and adjusted the fins in the secondary heat exchanger and the problem was resolved in about a half hour. Rob was excellent and really seemed to care about what he could do to help us.

This was a small basement job--about 450 sq. ft.--that involved the usual studding, wiring, drywall, some duct work, dricore subfloor. I did the flooring, painting, and trim. The work took longer than expected, in part because of building permit timing and inspection which delayed the start. It was to fill a part of KCMC's schedule that was available between larger projects. The workers showed up when they were supposed to and worked hard while at the site. I am disappointed with the drywall; I am very particular. The key to the project was Don who was quick to respond when required and stayed on top of the work. Any disagreements were worked out, I believe to our mutual satisfaction. I have since asked Don for a quotation on another project. Again, he has been very obliging.