Reviews

0/10

Hi, i wanted to share my experience. I wanted to wait before writing this review as I wanted it to be reasoned and not biased. Essentially, I had a leaking issue with respect to my roof and it was occuring near my skylight. I asked around and I found out it's either a skylight or a roofing issue. The latter is a little more harder to determine because you need to remove the roof to see the problem. I phoned the roof whisperer and talked to arthur who after looking at my photos said this was a skylight issue. I trusted him and we proceeded with the repair. Literally one week later the area started leaking again. I asked about the warranty and he said Albert would go up and look at the repair again. This time Albert told me that the original roofers did not put on a capp (second membrane) and that we needed to replace the roof entirely. What is egregious is that when Albert went up to look at the skylight for the first time, the fact that he did not identify that there was no capp on my roof is quite appalling. So when I phoned back after the second leak, it was only then that Albert raised the fact that the previous contractor did not apply a second membrane. I am quite shocked that Albert continued to repair my skylight when he knew that there was a serious issue with my roof. It's pretty sharp practice and not someone I want to continue to work with. Also, when I got their invoice for the roof repair - they didn't even acknowledge the fact that they made an unnecessary repair or address my issue that they should have identified the problem to begin with. For what it's worth, I got other roofing companies to look at my roof afterwards. Both of them said Albert's repair job was horrible and both of them said that it was not appropriate for them to fix it without letting me know that the roof was the issue and not the skylight. Also consider their reviews - nothing positive in the last year at the time of writing. I just want to protect others from experiencing this from them. They should not be in business.

Approximate cost of services:
$800.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Allen,
Firstly you are lying outright about the course of the action. Absolutely lying!
You called us and explained to me that the roof is not in good shape but you only want to perform a repair to our best abilities to stop the leak. You did not have the budget to replace it so you asked us if anything could be done to repair it. Albert came out and found all the membrane seams around the skylight were opened and poorly adhered to by the previous roofing company. The membrane was in great shape but the seams were not sealed properly. We do take pictures and explain in detail what is happening and what needs to be done to fix the issues. So, Albert sealed all the seams that were opened with Alsan flashing (the proper expensive material used for flat roof repair) around the skylight. The leak happened the second time which we do not believe did, Albert then came for the second time free of charge and extended the repair onto the rest of the membrane. After this, you asked us to provide a price for the roof replacement. Once I sent the price you requested your money back for the repair. We refused to do so because we did stop your leak. We are not a roof repair charity, we have expenses and a service was provided to you that you paid for. It is a common practice where homeowners fix their roof temporarily first to protect their home and after good research and time taken to schedule the work for the replacement. Because you did not get a free roof repair you decide to make this bogus claim that we are a horrible roofing company. You have the right to express your concerns for any company online but at least have the decency to tell the truth and not lie!
We are still in business and going strong. We have been for 16 years now and will be for many decades to come. You and I will be dead and The Roof Whisperer still will be one of the best roofing companies in Toronto and GTA. We have thousands of reviews on different platforms, you just have not done your homework.

10/10

I'm not a very "handyperson", so it was always hard to find a contractor that would take on a job that was (a) financially viable for them (b) met my scheduling timelines. Fear not! Odd Jobs is the company for you! The handy people are vetted and extremely knowledgeable at what they do. The cost is on the upper range of a particular task, but nothing that is out of the ordinary. I find the work to be extremely top notch and the customer service to be great! I think more importantly I trust their advice and work, which is extremely important to me when it comes to tradespeople. I would completely recommend this company for an "odd job"! if you're looking for something more specific/large scale, you may find other contractors better suited for your goals, however, other than those cases, these guys are great for the small-to-mid size job. Give them a shot! you won't be disappointed! thank you!

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Thank you so much Allen! We are so happy to hear that you were pleased with our services!

10/10

I phoned Great Plumbing Co. because of the great reviews on HomeStars. I was not disappointed. Jeff was able to fit me in his busy schedule. My condo was experiencing leaking from some exhaust pipes in our furnace room. He quickly assessed the problem, but what i loved about this experience was that he helped me identify some other problem issues in my furnace room. As a result I was able to get my water tank and furnace fixed as I didn't realize they were also in need of maintenance. He genuinely cared and was super helpful throughout the process. I will be going to his company from now on in. I completely trust his opinion when it comes to my plumbing needs. Thank you!

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Thank You Allan;
Great to hear you were happy with our service. It certainly is rewarding for us to receive such a kind review and is very much appreciated. It was our pleasure to be of service and hope to hear from you should you require our service in the future, we are always here to help! The Team at The Great Plumbing Co