Yesterday I had Ali K. from Milani come to fix a broken cartridge in my shower. He was on time, put on his booties on coming into the house, worked quickly and cleaned up after he finished. More than that, he showed me each step of the way what he was fixing and how the system worked. Now I understand what is going on behind the walls. At my request, he fixed an additional two shut off valves (which was not part of the original call in) again taking the time to explain why they started weeping slightly when I shut off the water to the shower. Finally, with some extra, still new, parts I had in a box he exchanged parts on my shower faucet handle that showed wear. I was more than impressed. What started off as a cartridge repair ended up as a shower that works 100% again and looks brand-new and at a very reasonable cost. His workmanship and attention to detail went way over and above what I expected!