our main door was promised to be done in 4 to 6 weeks. I called after the 8h week. The guy replacing the sales rep said it is finish and the installer will call me for the installation. No one called me back. I called Alex the installer and he said he does not know anything about it. He said he will check the factory he never called me back. I called customer service 3 times, on one called me back. The sales rep came back from vacation and told me he will check the factory and will call me back. He never did. Until It was already the 15th week and I am already beside myself. Finally installed after 16 weeks and after tons of phone calls and aggravations. Paying $5200 for a door was not worth it.
- Company Response
Dear Paul, Thank you very much for choosing Clera windows and doors and we apologize for the delay in your door order. We admit that our door production is overwhelmed with the orders and running behind the schedule. We received your order on July 22nd and after clarifying details of the order with sales rep, it was sent to production on the week of Aug 7th. Your door was ready 3rd week of October as our lead time for a custom door with custom matching sidelight with multi-point lock and painted In and out is about 8 weeks. Installation was scheduled in November based on your and installer's availability. We apologize if our ales rep set up an expectation of 6 weeks for manufacturing a custom door. Our customer service dept takes care of product and installation related issues. Our Sales Team is responsible for getting back to customers with their order status and it didn't happen in your case. We once again apologize and hope that you like your beautiful new door. Thanks - Clera Admin