An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The first service call I made was for a furnace cleaning. I also mentioned a concern about a “ticking sound” but the technician didn't address that problem. He was there to clean... in and out. I had to request a second service call. Two technicians this time. Very thorough, knowledgable and informative. They ordered a new part and returned to fix the fan motor. It took a little longer but there's no more ticking. Thank you!
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