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1/10

Here is a timeline of facts for this review on an electric furnace - A/C installation by Green Approved Solutions Green Approved Solutions was chosen from 3 companies RFQ Jason quoted on two devices, one of which brand we knew Short time after signing Jason informed us the unit we knew of couldn't do what we needed. we went with the alternate (this was the first of the many "I'm sorry" from Jason) Installation day: GAS showed up with an, apparently. "repackaged" device that would not function. a new device was ordered for installation the following week GAS returned with new device. Installer spent much of his time talking on his cell to someone about the electrical hookup. After most of he day had passed the installer abruptly left with no explanation. Jason called to say the installer was not confident about doing the electrical hookup and that another person (on another day) would come and do it. 2nd installer came and began installing to the existing duct work and run electrical. After some hours the system was 'ready' to be tested. Installer started the A/C. Nothing came from the vents. I discovered the air was blowing out of the return vent. I asked if this was a polarity issue with the fan ..."Yeah something like that" said the installer. More time passed and it was declared that the unit was ready again...I was asked if I noticed any difference about the units install (I didn't. not being a furnace pro) NOTE: later to realize that the unit was turned 180 and the back of the unit was facing outwards. A/C hoses exposed. Tested the heating function next now that air was flowing through the normal vents. Heat flowed through the vents. But, it also began overheating the electrical line connected to the unit Installer said he'd have to come back another day to re-do the wiring so as to "not burn your house down" He did, unit operates, wiring does not overheat and we are using it now, but checking the wiring. Called/emailed company to detail this experience to owners. No one responded This was our experience with Green Approved Solutions. Will update as events unfold

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Company Response

Thank you for your feedback . Although our goal is for every installion to go 100% smooth, there are some occasions where exterior factors come into the mix. Your install was including lots of custom factors to convert an oil to full electrical variable furnace and AC.

We had to run back to the manufacturer because they sent a scratched electric furnace that we didnt think was acceptable to install. Unfortunately due to the rarity of the furnace requested from the manufacturer this replacement was beyond our control. There was a wait period of almost a week! We are happy that everything is operating perfectly now and remember if there is anything you need our work is 24/7 guaranteed