Mike came over to do the initial inspection and quote and was very thorough. He looked and measured everything, inspected the electrical panel to ensure everything would be with the new AC unit, and even told me about the required city permits that no other contractors mentioned. The prices were definitely on the higher side, about $1000-$2000 more than the lowest priced contractor for the same job however I still opted to go with Maintemp because they seemed very knowledgable and trustworthy. For something that's going to hopefully last for decades, I figure spending a bit extra to ensure the work is done right is worthwhile. On installation day, I had two other guys come to do the actual installation work - they were very professional and fairly clean. They started on time and finished even a little bit earlier than anticipated. Included in the installation cost is a "start up" visit to ensure everything is operating smoothly, once for the furnace during the winter and once for the AC once summer starts which is a great way to instill confidence in me as a customer.