Reviews

10/10

We just had Fortress Windows and Doors replace all seven windows on our main floor with energy efficient windows and couldn't be happier with the service we received. The windows were installed by Yuri and Gleb, and they completed their work very professionally, working right up to when the power went out due to a wind storm. Any questions we had that they couldn't answer were answered by Steve Mercer with a phone call and a visit the following day. We are very pleased with the work done by Fortress and would would recommend them to anyone needing windows. Sonja and Kevin May 2018

Approximate cost of services:
$14,000.00
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Company Response

Hi Sonja and Kevin. Thank you for your review of your experience with Fortress Windows and Doors. We certainly had some challenges while we were in the process of your installation with driving winds, rain and power outages but our team were able to pull through and do an excellent job in spite of the adversities. Thank you for awarding our company with your window upgrade project, we appreciate your business! Steve

10/10

I was in need of getting the eavestroughs on my house replaced so I went to North Shore’s website to check out their company. The site was very informative, especially the videos, and detailed exactly what would be involved with the different services they provide. North Shore was very professional in all aspects of the job from arranging for the estimate through job completion. Darren was patient and listened to my wishes throughout, making suggestions as to how they might be met as needed. All the work was completed in one day by Darren and Erick in a very efficient and professional manner. Once the job was completed, the only sign they had even been there were the new eaves – not even a stray screw was left behind. I would recommend North Shore Eavestroughing without hesitation to anyone who needs to have work done. They tell you what they are going to do, and then they do what they say.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

We are so glad that you appreciate our customer service. Our website has plenty of information so that customers can make informed choices for their project. Customer service should carry through every phase from initial inquiry up to and including a thorough clean up of the job site and billing process. Thank you for the great review.

10/10

I would recommend Ravineview Construction wholeheartedly to anyone who needs their bathroom remodeled. Tim and his people are conscientious, respectful, and professional in all aspects of their work. Tim discussed all aspects of the job with us and took our suggestions and ideas to heart even before the job was started. When we did have a question or concern during the reno, Tim took the time to make sure we understood what was happening and why, and did his best to accommodate our wishes. We were amazed at the quality of the work Ravineview did; they paid attention to all the little details to be sure the job was done the best it could be. When the job was completed, the bathroom turned out even better than we ever expected.

Approximate cost of services:
$13,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

Early in July 2013, we visited the RONA on 3750 Midland Ave in Scarborough for the first time as we were planning to remove the existing carpeting and install laminate flooring in my son’s condominium. We found all the staff we interacted with that day to be both very helpful and informative. On the suggestions of the personnel working in the flooring area, we spoke with the Project Guide, Ricky Chan. Ricky was able to answer most all of our questions and set up an appointment for the installer, John Zhou, to come out to take the necessary measurements. The day after the measurements were taken, Ricky called us back with an estimate of what it would cost to have the needed work done. With some help from Ricky, we made our final selections of laminate flooring and tiles and booked a convenient day for the work to be done. On July 23, 2013, John and his crew arrived and, much to our surprise completed the whole job in a single day. Less than a month after first walking through their doors, my son has brand-new flooring throughout his condo and we couldn’t be happier.

Approximate cost of services:
$3,500.00
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0/10

We arranged to have our 2 car driveway redone on June 30, 2011 and were told that the job would be completed by the second week in August. This time came and went and several calls were made to Joe to ask when we could expect them to return and complete the job (at this point, the driveway was just exposed gravel). The answer we continually received was “it will be done next week.” A series of “next week’s” came and went and still no one showed up, so we called Joe back. He now said that they hadn’t come because “it had been raining in September.” We’re not exactly sure where it rained for all of September because, in Scarborough, it was quite dry that month. We spoke with some of the owners of the other 5 homes on the street that Metro Wide was doing and heard the same story from all of them: “We called MW too, a date was quoted that they’d return, but nobody showed up.” On October 7, they finally arrived and completed the driveway by laying the needed asphalt. On October 19 it rained and the water ran backwards into our garage. We called Joe back (the only person we were “allowed” to speak to at MW by this point, but that is another story), and he said he’s send out someone to take a look. On October 24, two men arrived and agreed that there was indeed a problem with the driveway, and that 4 feet of asphalt in front of the garage door would need to be taken up again and re-laid. On November 5, they pulled up that section of driveway, and on Nov. 17, they re-laid the asphalt. This “repair,” however, left us with a joint in our new driveway, but the workers who did it, said that there was no other way to complete the repair without tearing up and redoing the whole driveway. Bottom line: a job that was promised to take 6 weeks to complete ended up taking closer to 5 months, and yielded a “new” driveway that had to be repaired before it was even a month old. Metro Wide Paving gets a 0 from us

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
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Company Response

Well, I guess you cannot keep everybody happy.
I personally responded to every phone call this
client made, we went back several times to try
and rectify the problem, and we did. The weather
was fine, the driveway is good and solid, the water
runs properly. the garage floor is lower than the grade
of the sidewalk, thus the problem with the slope @ the garage.
Instead of this client being happy with our response times,
we are being criticized. What Gives??
As you can see by our other responses, we are a solid company,
and everybody is fair with there ratings. To say 0/10, is a bit
harsh and unfair.
I believe other client's will look at this, and say the same thing.
No where in this complaint does our client say that we ripped her
off, we did not put in enough asphalt, we cheated on the gravel, we
never responded to any of her calls, nowhere!!! At the end of the day,
this is a client that will never be happy, and as owner of this fine
company, I just have to accept that, and not take it personally.
I will continue to run my business the same way I have for the past
26 years, my good rating here, and A+ ratings with other firms is
proof of this.
I will continue to provide good honest service to all of my clients,
and if it takes a little longer than normal, it is not done on
purpose, remember, if we don't complete the job, we do not get paid,
so it is in our best interest to complete this job!!!
We did our best to remedy this problem, and feel a 0 is a personal
shot, and totally unfair.
I believe others that visit this site, and read other responses will
not think that we are a bad firm, we do good work, and have an
excellent reputation in the industry........just ask around,

Take Care,

Joe Zappia,
President.
Metro Wide Paving Ltd.