Our furnace was getting old and we needed to make a decision on replacement or repair. We did our research, then contacted four businesses, three which are “brand-name”, and Cypress Plumbing which was both highly rated on Homestars and located close to our house. One of the brand-name businesses took two weeks to respond and we eliminated them from our list. The brand name businesses sent sales people to assess our situation. Neither of them spent any time assessing the existing furnace to see if it was worth repairing. Their only interest was selling us a new one. Jeff from Cypress Plumbing contacted us shortly after receiving our request. He gave us a price to assess (and possibly repair) the existing furnace and we scheduled a visit. He was punctual and took the time to open and examine the furnace. He recommended that we replace the furnace and showed us why. He then spent more time measuring the existing ducts and vents throughout the house and said that he would send us a quote for a new furnace. He also said that if we decided to purchase the furnace through his company a credit for the cost of his initial visit would be applied. Jeff lived up to all his promises. The new furnace was installed as promised. He and his staff were always punctual and professional. When we received his invoice, the credit he promised was applied. We highly recommend Jeff and Cypress Plumbing.