Jack C in Delta

We received our framed art in loft frame/onyx black yesterday in the mail. It arrived within a week. Packaging was terrific. However, we were extremely dissapointed to find the corner of the frame to be poorly finished. When I brought this matter to the company and advised that this was missed as part of their quality control checks, the response from Nat was that "this would not have been seen as a flaw or error" as "when frames are received from our partners, the backs of these frames are generally untouched". I'm not sure what that even means and it's irrelevant. I was offered a 10% credit but I don't think its expecting a lot for a properly finished frame - front, sides AND back. I have requested the frame be replaced. I have not heard back. If anything changes on how they choose to handle this, I will update my review.

This is the second time I have used John and his crew to reroof. Our experience the first time was absolutely amazing. John was transparent and honest. I never felt oversold. I wrote a review about it last time and it was for a house I was managing for our friend. There was no question that when I came to re-roofing our own home, I was only going to be with John. Due to the city announcing some sudden changes to their schedule in roadwork and potential impact on access issues, John was able to change his schedule to accommodate my needs and quickly set a date to do the job. He came several times in advance to prepare for the job and never got annoyed when I was feeling indecisive about the color. The crew came on time and completed the job with the upmost professionalism. Everything was protected and everything was cleaned up at the end of the day. Throughout I received photos from John to know exactly what was going on and to see an even greater detail the level of care and skill involved in his work. You can truly feel that everyone on the team has a lot of pride in what they do. Since the job finished there have been countless stares and people coming to us wondering who did our roof. I always tell them there is no one else to consider other than John’s company. A few months after the job was done I noticed some discolouration in certain areas on the roof. John quickly contacted the shingle representative to brainstorm what the reason might be and was fully prepared to pull off the shingles and replace them. Fortunately when Kail arrived we discovered that the issue was unrelated to the shingle itself but due to the fact that there is a lot of pollen in our neighbourhood and certain areas of the roof don’t get exposed to enough rain and a simple hose was able to rinse off all the brown and yellow discoloration. What I’m trying to say is that John will look after you and he will tell you as it is and he’ll service you like crazy to ensure that you’re happy. Please do yourself a favour and choose John for all your roofing and gutter needs. Yes his gutters and his gutter man Leo are also the best in town.

I want to thank Miro for his outstanding service, attitude and professionalism. I contacted Miro over a month prior to deciding whether to buy a Samsung Frame TV as I wanted to ensure a proper aesthetic and install was possible in our home. Miro responded by sending photos of his previous install and provided excellent communication by email and telephone leading up to the installation. You can tell he is OCD when it comes to perfection. He shows up on time and when promised. We had concerns about installations during COVID 19 and he was happy to wear a mask. His brother came along to help and was just as professional and pleasant to have around. When it came to the installation, there were challenges that required troubleshooting the whole installation ended up taking 3 hours. He was patient and determined to do a great job without complaints and took his time, never rushing. When my wife needed extra time to decide on where to place the TV, Miro was never impatient and talked it through with us. His fees are more than reasonable and despite spending more time than anticipated he honoured his original quote. You will not find a more honourable, professional, reliable person. He has my highest recommendation to anyone thinking about hiring him!

I wanted to take the time to thank John and his crew at JMT for their incredible craftsmanship and dedication to their trade. One would be hard pressed to find a group of such intensely hard working individuals who show up early in the morning working tirelessly to achieve perfection. John sent around 60 photos throughout the 2 days his crew was involved in re roofing our house. Incredible time and even more incredible quality work. I did not know anything about roofing prior to John, and after seeing his work I really noticed the difference when looking at another job my friend just had done by another company. We have already asked John to redo the gutters and will be his customer for life.