I have been battling for over a year with a pest in my attic. I went to two other companies before this one. First one because their specialty was wildlife, they couldn't help me. They returned my money. I went with another pest control company who inspected and set bait but they couldn't find what was making the noise in my walls. As a last resort I tried this company. I explained my situation in detail cause I was hesitate to throw more money at the problem without real solutions. I have never seen anything in my home, but noises in the wall and signs outdoors of rat/mice action. They assured me they were specialists and not only would they fix the problem, but keep coming until fixed. Well...NO...when they came they placed bait in the home(not needed)charged me extra for baiting the outside of the home(apparently the price did not include outside baiting???)and overall increased the cost on the spot from that given over the phone. The salt in the wound was being told the service was only for 6mos, not a year like to first two companies! I called again as after a month I was still hearing the creature in my walls. They sent someone else out but because he found nothing...I got no service. I explained the animal is active at nights and they come first thing in the morning?I was told they would discuss and come back with a plan and thermal cameras. Its been three weeks and NO CALL BACK. I do not recommend this company because nothing they said was honoured!