Ed in Toronto

WARNING. DO NOT USE THIS COMPANY!!! The owner is incredibly dishonest and absolutely cannot be trusted. Just look him up on the Better Business Bureau website. I certainly don't believe all the good reviews. Likely more dishonesty by him. I called him because our furnace wasn't working properly. He eventually made it to my house, and diagnosed it as having to replace the furnace main board and the thermostats. It was very cold outside and we had little heat. He showed up 4 hours late for the appointment, replaced the parts and left, billing me just under $1800.00. For a week, we tried getting the house to warm up. We thought we doing something wrong with the thermostats, as we were not familiar with them. We called him back, when the temperature was minus 24 degrees Celsius, and it was 13 degrees in our house. He was rude to my wife on the phone and hung up on her. We never heard from him again. We called another company in, as we were freezing, and he diagnosed the problem as being: the outside vent from the furnace was blocked by a piece of wood, the flame sensor needed to be cleaned and he blew out a trap. He said the issues with the furnace had absolutely nothing to do with the board or thermostats, therefore he replaced those parts and billed me almost $1800.00 completely wrongly. Not one single part needed to be replaced. He 100% misdiagnosed our problem. There were multiple times when he said he would call back, which he didn't. I emailed him, asking for a refund on the misdiagnosed work he completed. Not shocking - I got no reply. DO NOT TRUST THIS GUY. If he replies to this review with excuses and justifications, it makes him look worse than it already does. This is a 100% truthful and accurate review. Have a deep look at google reviews as well as Better Business Bureau reviews. This is not the first time he has pulled this. Google the owner by his name, not the name of the business, as he changes business names frequently to stay ahead of the poor reviews.