This review has been long overdue! When we first bought our house 10-11 years ago, we noticed when we moved in that the water was very hard. I was fortunate enough to be part of a networking group with the owner of Rainsoft of Ottawa. Martin took a sample of our water and right away saw that indeed the water was extremely hard and recommended a water softener which rectified the problem immediately. The difference was night and day. Dave who is the tech installing the system did a great job. Clean and professional install! This next part is a follow-up review which applies to 8.5 years later. We started having issues with what seemed to be air in our plumbing lines. Called a plumber and right away it pointed to the water softener. After bypassing the system, the problem nearly went away. I called Martin and he sent Dave out at the earliest time they could make it. Dave seem to have rectified the problem initially but then it came back. I got a hold of Martin again and Dave came back and again tried changing a couple of gaskets etc on the system and finally came a 3rd time(winthin 30 mins of my call) trying a cleaning after noticing the salt had dirt in it. I will add that the first service visit was charged and the subsequent visits were not because the problem didn't seem to be going away. At this point, it got frustrating. The problem still existed and all that could be done with the system was done. After noticing a crazy couple of water bills, I called another plumber and explained what was going on and we pinpointed the issue to only 2 toilets and one shower head near one of the toilets which were original. The plumber suggested changing the toilet flappers which I did and just like that the problem was solved! That's the end of the issue. In conclusion, I am sure after the first visit, if anything was wrong with the system, it was fixed but the real culprits were the toilets which I fixed. I would definitely recommend Rainsoft of Ottawa and I'd give an 11/10 but it's not possible. If you're looking for a reputable company that stands behind the product they sell, these are the folks! I wouldn't hesitate to recommend them to friends and family!
- Company Response
It's great you took the time to provide such amazing feedback. You know me and the fact the situation lingered bothered me but happy all is resolved. Thank you for continuing to be a valued RainSoft Ottawa customer.