Steve G, Uxbridge

Bob has been my go-to guy for anything related to gas lines, furnaces, A/C, and gas fireplaces for about 5 years now. Like others have said, he's very friendly and professional. Our 15 year old A/C unit stopped working completely. Bob quickly found the problem and only replaced a low cost part. I thought for sure we needed a new one. It's been running perfectly since. He's done work for me many times over the years. I trust him 100% now, especially with gas work. Thanks for always being there for us Bob.

The people were really nice to work with. Very friendly, helpful etc. I do have 3 negative comments based on my experience however: 1. Measurements were off by a tiny bit but enough to leaving one piece crooked and UNDERhang at one end. i.e. you can see the top of the cabinet. It is beside the fridge, and is only about 1/8 of inch, so it doesn't stand out but it's still there. The problem was that the narrow filler strip behind the slide-in stove was too short. 2. The sink reveal was not as agreed upon in the contract. Recieved flush instead of partial reveal. 3. Knowledge about what the corners needed to be. We used a square edge profile and were at first told that we needed a 4 inch radius inside corner in one spot and 1 inch radius outside corners around the island etc. We thought that this would look to rounded for our taste so went back to the shop to discuss. Was again told these were as small as they could go until another person overheard and said that because we were using a square edge, the corners could be practically 90 degrees. This is what we ended up going for (basically just a tiny rounded corner so that it's not a sharp edge). For items 1 and 2 above, I contacted Prostone then next day via email but never heard back from them. What I would have done differently next time: a) hand pick the exact piece of stone we were going to buy. We just took samples home and then called it in so didn't notice know about a few inconsistencies in the stone until it was delivered. It was a good price but it's nice to know exactly what you'll get ahead of time...warts and all. b) if I couldn't hand pick the piece I would ask them to email a high resolution photo of it showing what the cut outs will look like before they cut it. Overall, a good experience but the crooked piece soured it a bit. I'm sure there was enough leftover granite for Prostone to cut a longer strip to correct the problem. (It's only about 3 inches wide, 30 inches or so long.) I would use Pro Stone again because of the people and the price but would just not sign off on the job until I was happy with it.

I called Jim and he responded within a day or so. He came by and spent over an hour looking at the work I needed done. He was then able to give me an accurate quote on the job. I needed to cap the old powder room plumbing, run new water lines to an upstairs bathroom, re-route other water lines and re-route the kitchen sink venting. (His quote was about half of what another plumber quoted me who only looked at the job for about 10 minutes.) His crew arrived a couple of days later and went straight to work. They worked very hard and you could tell they took pride in doing the plumbing the right way. They went up in my attic and found a simpler way to do the kitchen venting which saved time and more importantly, saved me money. They even found and repaired a hole in my upstairs ceiling in a wall cavity where there was no attic insulation at all. Jim was able to complete the job sooner than he originally planned and under budget. Do not hesitate to call these guys for your plumbing needs. They are what I'd call 'old school' plumbers who put in an honest days work for a fair price. Couldn't be happier and will definitely be calling them again. Thanks a lot guys.