Reviews

10/10

A few years ago, I bought a gas BBQ and a fireplace from this company. Sales are the easy part but follow up service can be poor. This company was excellent is all it did. The service/repair was extraordinary and Zack was so helpful. I late 2020, I had a problem with our front fireplace. Classic came to fix it but the repair didn't work as we needed a new gas unit. Getting spare parts and new units can be very difficult with C-19 but Lori worked her magic to move things around and get the new fireplace installed with tech help from Zach. What a team and what a company!

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Company Response

Thank you for taking the time to share your positive experience, we truly appreciate it and we look forward to working with you again in the future.

10/10

I bought a gas BBQ and a fireplace from this company. Sales are the easy part but follow up service can be poor. This company was excellent is all it did. The service/repair was extraordinary and Zack was so helpful. Best wishes Rick

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Company Response

Thank you so much for taking the time to share your experience with Classic Fireplace. We are so glad to hear that you were pleased not only with the sales process but the service you received after. We look forward to working with you again in the future.