Called Costco on a whim as seen on the way out lennox booth. Within an hour received a call. Salesman Max was concise on the phone and we quickly set up an appointment. He showed up to the minute for the appointment time. Explained clearly the Costco discount policy. Came by the next day with written up quotes. We required two quotes as Costco only offers discounts on Lennox equipment and the blower unit had to be a Spacepak unit. This was an unusual job as condenser is on a 3rd floor roof and a crane was required. Crane showed up a bit late but the operator was surgeon like and took less than half an hour to remove and lift new unit into place. Then Jimmy and his helper went to work. Clean. Put down floor protection all the way to the third floor. Reused the line set and tested and cleaned it to work. Hooked up condenser. Access through a sky light. Hooked up the blower unit. Exact same size and had to fit like a glove. Got that in perfectly. Charged up the system, tested for leaks and been running constantly since the middle of June 2019. Took a little longer than anticipated, but no complaints. Took away the old units which were included in the price.

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Company Response

Hi Stephen

Thank you for your review about Lennox Air Conditioner and Spacepak unit installation. We truly appreciate your business and trust.