Reviews

0/10

We went to the southside edmonton durabuilt location. Were looking for in-stock windows for our detached garage. In all we needed 5 windows. They only had 3 windows in stock, 2 had to be specially ordered. We inquired as to whom we speak with regarding ordering them. the person who is in charge of the instock windows told us he can add the 2 windows to their order they place for instock windows. Big mistake. Our order got lost, there was no invoice number to track the windows. we had ordered the windows in october, we were told they would arrive in 2 weeks time. Come december they were still not in and no one could tell us anything about the windows. After many phone calls with numerous people in Durabuilt, even the manager we were finally told that we had to reorder those 2 windows. But seeing as how it was just before christmas we had to wait for durabuilt to make them in january as their plant shuts down for 2 weeks at christmas time. We finally ended up getting our windows at the end of January. We did not get any special discount for our troubles either. To make matters worse, Durabuilt had the nerve to call us in June of that year to let us know our windows were ready for pick up and we had to pay for them. Another round of phone calls & 2 weeks worth of hassle and having to send them our receits to prove that we had paid for one set and then the order was cancelled, and then had to be reordered. Once everything was sorted out there wasn't even an apology from the company. We are not happy with Durabuilt southside location, and will not use them when we build our next house.

Approximate cost of services:
$1,800.00
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8/10

Bought in stock white cabinets from DIY in edmonton. We were able to see the product and get exactly what we needed when we needed them. The receptionist is always friendly and helpful, as well as other staff.

Approximate cost of services:
$300.00
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10/10

We had called the 1-800 Uhaul number, we were able to rent the truck and trailer we needed a month and a half in advance of when we needed it. We were able to pick it up from stony plain which was the closest location to us. They were new trucks, very clean & well maintained. We were also told that the out of town uhaul locations get the newer trucks so that no one is stuck out on a highway, versus the trucks available in the big cities. We definetly got our moneys worth and would definetly recommend renting a uhaul from the stony plain location. The lady at the stony plain location was also very kind and helpful throughout. We really appreciated it. We will rent from this location again.

Approximate cost of services:
$350.00
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8/10

I chose blind magic as they warranty their blinds (supposedly) for the life of the blind. We've bought some through box stores and within 2 years the string would break, blind magic says that this would be covered under their warranty. So we purchased blinds through them. So far so good, though it's only been 2 months. They came out and measured for free and showed us samples. The Blinds were ordered and came in only 14 days after we ordered them, not bad especially before christmas, they were able to intall them as part of the cost of the order within a few days of having the blinds come in. one thing to be careful about, all blinds come from the states so sometimes wait times could be longer, or they get the product in to the store only to discover that it's been damaged at the border crossing (as they get inspected).

Approximate cost of services:
$3,000.00
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8/10

Went to end of the roll looking for laminate flooring for our place. The salesman Colton was very informed about the products and helpful in finding one that suits our needs. He was quite helpful for choosing carpet for our home as well. If you get him to help, i definetly recommend it.

Approximate cost of services:
$5,000.00
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