From our first encounter with Gary, we had an uneasy feeling about this company. We found him to be unprofessional and not knowledgeable on landscaping questions. Based on the reviews we read, we decided to still proceed. That was a big mistake. After our initial payment of eleven thousand dollars, the work began. First day of work, a gentleman named Tony was introduced to us. Tony turned out to be the actual owner of the company, even though Gary had misrepresented himself as part owner when he first met us. (in actual fact, Gary is NOT an owner) Tony changed a lot of the project design once he saw the backyard. This was frustrating for me and my spouse as we had waited for 6 weeks for the project to begin after continuous follow up with Gary to see when things would start. When asked why the project had changed, Duralock blamed our pool company for making the pool too high. However, the pool company had confirmed the pool height with Duralock. Now, Duralock decided to take no responsibility and provided us with a new higher quote. After several conversations with Tony, we had agreed to proceed with the job. However, for the past week and a half, we have not heard back from Tony or the company and our several attempts at contacting them have been unsuccessful. I would strongly encourage others to consult with other landscapers to avoid the financial burden (we lost $11k), stress and disappointment that we went through with this company. Regarding the reviews they receive on homestars, we were told by the company that we get an extra year of warranty for writing a good review which now makes sense where these reviews are stemming from.
