LB

Our furnace was 15 years old and we never had a problem until 2 months ago when we came home to a cold house - twice. In both cases, we contacted Atlascare to repair the problems. Both Atlascare repairmen were prompt, knowledgable, and professional and had the furnace working again quickly. Those breakdowns and the age of our furnace prompted us to finally replace it. It was our experience with the Atlascare repairmen, Dag and Randy, which encouraged us to call Atlascare to replace our furnace. Jeff came to our house at a convenient time for us, and worked with us to find the best solution for our new furnace installation. We also wanted to get our ducts cleaned and we were pleased to find Atlascare could provide all the services together. Our Atlascare installers, Gary and Ray, arrived promptly and worked quickly and professionally. The venting proved to be challenging in our house, but the team worked well to find the best solution for us. In the end, we had a fully functional high efficiency furnace and a clean home. The next day, our Atlascare duct cleaners, Ardi and Brandon, carefully explained the process, performed the cleaning, cleaned up before they left. Our experience with all the Atlascare staff, from those on the phone to each of the courteous professionals that came to our house, demonstrated to us these people truly care about their customers. We will use their services again and recommend them to others.