Reviews

1/10

Worst move experience I've ever had. Cons: - An hour into my scheduled move, I called for an ETA and was informed they had no booking for me. Let me assure you. It was them not me. To book the move, I had two phone conversations with the same coordinator and completed the request for quote he emailed me which consists of a manifest and other move related details. I was not expecting to hear back after this and never did. I assumed everything was set. - The promised to send a team in 3 hours, but they arrived 5 hours later and a man short. I requested 2 movers, I expected 2 movers, yet only 1 showed up with a promise that the second was on their way to my downtown condo from North York - at rush hour on a Friday evening. - The mover that did show up just sat there and proceeded not to do anything. His entire attitude was very much "I don't want to be here". Perhaps he saw I had people helping me and thought he needn't do anything. If so, that's the wrong attitude when you've been contracted to do a job. - Thankfully, other people helped me load the truck while he sat there and did nothing. - When the truck was loaded, his teammate arrived and we got underway to the destination. - One guy was working diligently to unpack the truck, while the other took a box at a time. Thankfully, after I had a few words with him (and I suspect so did his partner), his pace picked up. - My mattress and box spring were very ripped up despite being in mattress cover bags. Pros: To be fair, the senior guy who arrived an hour later than his 2 hour late colleague understood the poor situation and agreed that billing would start when the truck left. Rent a Son mistakenly sent 3 people in all (the two of them arriving an over an hour later than their colleague with the truck), upon pointing out I only booked 2 people, they agreed I would not be billed for 3. Worst move ever.

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10/10

I have Aquatech install exterior waterproofing, a sump pump and a backwater valve. They came quickly, worked fast and had the job done in 3 days. As a result, the humidity level in my basement fell from ~ 80% to ~ 30%! The team were friendly and very helpful. I strongly recommend them.

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Company Response

Dear Paul,

thank you so much for such a wonderful review. We truly appreciate your time and your recommendation. We are delighted to know that we have helped you to resolve this inconvenience.

Sincerely - Aquatech Waterproofing Team, Toronto

10/10

I brought in the Healthy Abode to test for Asbestos in my home and produce a DSS. What set them apart from everyone else I had quote was the level of detail in describing the process to me. The owner, Angelina, walked me through the process when I called for a quote, much unlike the other firms who seemed to just want me off the phone. When the two technicians came they walked my through the where the sampled, where asbestos and other substances typically are found and gave me great advice on abatement (they don't offer this service unfortunately). Since the DSS was produced and my remodel has started I uncovered a couple potential sources of asbestos that were not visible during their initial visit. Angelia offered to send her team to come and collect the samples without charging for a site visit. She has also been very detailed in answering questions even since the DSS was produced. I strongly recommend this company.

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Company Response

Dear Paul,
Thank you so very much for taking the time to write this very thoughtful and kind review! I'm so pleased that you found Liz and Vince were helpful. We're always here if you have any questions moving forward. Happy Renos - we're always happy to help!!
Sincerely, Angelina, Vince, Liz and THA Team!