Ron in Calgary

Furnace quit,tech said secondary heat exchanger defective but covered under Carrier extended warranty,parts and labour for 20 years. next day furnace repaired but was handed $600.30 bill for admin fees. Contacted Carrier and they reimbursed me. Fagnan's said charge was for his cost to pick up unit,one hour both ways,one day for staff to write up claim,storage of defective unit for 3 months and his cost to take unit to recycler. I was not informed of this "Admin " charge until after the job was done and techs were on their way out the door. Total money grab as evidenced by Carrier reimbursing me after I sent them a copy of my bill. SHAME!!!!!!!!