My 30 year old garage door opener failed and I had Whitby Garage Doors install a new opener. Unit was installed same day quickly and efficiently. I would have given 5 stars except the technician did not wear a face mask in the garage until I requested that he wear one. My wife and I were also working in and out of the garage at the same time. (Two garage doors). Also he ran the control wires across the window opening above the garage door rather than around the frame which is more acceptable practice.
- Company Response
Thanks for taking the time do write your review. We do stress that the techs work alone in the garage for multiple reasons. With masks, it can gets very difficult to breath and very hot while going up and down on ladders. Just like a mechanic, it can be dangerous and distracting to have others in the same area and it also allows for the 6+ feet distance between people if no one else is in the garage with them. The office or tech, should have asked you to leave the garage for the hour until the install was completed or they should have scheduled your install at a time that the tech would have been able to be alone to preform the install. We appreciate you calling the office to advise about the wiring that was corrected immediately. Stay safe and have a great day WGD Team