We bought a low voltage lighting system from Panet several years ago. We recently encountered some problems with the system and an electrician recommended we replace the transformer, so we went to buy a new transformer. The staff were incredibly helpful and even recommended a potential low-cost work-around that would save us money (at their expense). It's not every day that a company actively tries to save you money. To me that speaks volumes. We need a new fan now. Guess where we're going to buy it.