boondoggled in Old Toronto

We went with this company because of all the 5-star reviews and the low service call price. What a mistake. We bought a new toilet (109 pounds) and lugged it home to save money, not easy as we're seniors. The cost of installing the toilet, with no complications, and taking away the old one was over $900 including tax. My sister had a new toilet AND sink installed, and the old ones removed, by a local plumber for $500. Everyone says we were ripped off. We don't recommend this company and will never use their services again.