Homebody in Calgary

Sheldon was supposed to be on site as the framer's helper every day, yet he was 3 + hours late on 2 days and didn't show up at all on 3 others. When I complained about that, he refused to come back at all. Framer went out on a day he knew I wasn't there and entered the house via a window without my permission or knowledge. 2 of the windows had a brick mold and instead of calling the company to find out how to remove the brick mold for install, he chose to drill a dozen randomly spaced crooked holes through the frame and sills to install them. Over $3500 in windows now ruined over a $6.50 glazing tool that literally takes less than a minute to get the brick mold off so that the screws are hidden when it goes back on after install. I know this because they weren't installed straight and had to be re-installed later on. A lot of the framing had to be done over and there was a large amount of damage to the stucco. The framer managed to cut the patio door 10 inches too far over the first time, so all of that stucco is gone as well as big areas around the windows. When I requested that the deficiencies be fixed, he refused and demanded payment. I have learned not to pay until it is all done correctly, but they never came back. I am now left with ruined windows and a bill for stucco in addition to paying another framer to fix some of the deficiencies.

Incorrect installation, leaking humidifier, another day and a half to rip it out and re-install. Leaking exhaust pipe, screeching noise from the furnace, humidifier still not working now, it goes on and on. Company has never returned calls & has zero customer service or accountability. The sales guy was completely dishonest to me before I bought and his daddy is the manager of the residential department, so no repercussions there. Grossly overpriced and deceitful. When installers were doing to opposite of what the sales guy said they would I was told 'what do you expect from a salesman?'