THEY DID A GREAT JOB OVER ALL. THEY RENO'D 2 FULL BATHROOMS, DID KITCHEN TILING, AND OTHER JOBS AROUND THE HOUSE TOO. FOUND THEM VERY REASONABLE TO WORK WITH AND NEGOTIATE WITH. THEY WERE TRUE TO THEIR PROMISES ON TIMING AND QUALITY OF WORK.
THEY WERE VERY EFFICIENT AND DID A GREAT CLEAING JOB ON A HOUSE THAT HAD NOT HAD THE DUCTS CLEANED IN YEARS, AND AFTER A FULL RENO THEY WERE DIRTY. THEY DID ONLY WHAT NEEDED TO BE DONE AND DIDN'T TRY TO UPSELL ME ON WHAT I DIDN'T NEED. WILL CALL THEM AGAIN FOR MY NEXT DUCT CLEANING.
Upselliing what is not needed compromises the integrity of a company's reputation. We share our services and knowledge with our customers and allow them to make the decision. Ultimately, only they know what their needs are and what their budget will allow.
THESE PEOPLE CAN NOT BE TRUSTED. WE HAD PUT IN AN ORDER FOR HARDWOOD AND THEY CLAIMED THAT TO KEEP THE PRICE AT THE LEVEL WE NEEDED TO PAY RIGHT AWAY, BUT THEY WOULD NOT PLACE THE ORDER FOR THE WOOD UNTIL THEY TOOK MEASUREMENTS TO BE SURE OF THE AMOUNT. THEY CAME TO TAKE MEASUREMENTS AND MISSED MEASURING A LARGE ROOM SO THEY SAID THEY WOULD BE BACK FOR THAT. THEN WE NEEDED TO CANCEL THE DEAL AND GET OUR MONEY BACK. WELL THAT'S WHEN IT TURNED UGLY. THE OWNER SAID THAT THEY PLACED THE ORDER AFTER MY WIFE CALLED AND TOLD HER TO GO AHEAD, WHICH NEVER HAPPENED. SHE ALSO SAID SHE NEEDED TO CALL THE SUPPLIER TO SEE IF IT COULD BE CANCELED BECAUSE THE SHIPMENT WOULD BE THERE IN ABOUT 2 DAYS. AFTER ABOUT AN HOUR I WENT BACK AND SHE TOLD ME THERE WILL BE A 25% RESTOCKING FEE AND THAT THE WOOD IS ALREADY IN HER WAREHOUSE. IT COULD NOT HAVE GOTTEN FROM 2 DAYS AWAY INTO HER WAREHOUSE IN A MATTER OF 1 HOUR. SHE DEMANDED THAT I LEAVE HER SHOP AFTER ASKING POLITELY FOR MY MONEY BACK. WE PURSUED THE MATTER WITH OUR CREDIT CARD COMPANY AND ENDED UP SETTLING THE MATTER THROUGH THEM. FUNNY THING IS, WE WERE REPEAT CUSTOMERS FOR THEM, BUT NOT ANY MORE. DO NOT USE THESE PEOPLE. THEY WILL DO ANYTHING FOR A BUCK, INCLUDING CHARGING HST BUT NOT PROVIDING THEIR HST NUMBER. IN MY DUE DILIGENCE I ALSO FOUND THAT THEY ARE TRYING TO SELL THEIR BUSINESS, COINCIDENCE? I THINK NOT.
WE PURCHASED A HOME AND HAD TO COMPLETELY RENO THE PLACE, TOP TO BOTTOM. WE HAD HIRED A GUY TO GET THE COTTAGE CHEESE LOOK OFF OUR CEILINGS MAKING THEM FLAT. HE WAS SUPPOSED TO BE THE FIRST GUY IN SO THAT ALL THE WORK COULD FLOW FROM THE TOP TO THE BOTTOM INSTEAD OF A JUMBLED MESS. WELL, THAT GUY NEVER SHOWED UP LEAVING US THE JUMBLED MESS. IN A SCRAMBLE TO FIND SOMEONE WHO COULD DO CEILINGS WE CAME UPON CLAY AT PRECISION DRY WALL TAPING. HE SHOWED UP THE SAME DAY WE CALLED HIM, HE WAS ON TIME AND DID WHAT HE PROMISED TO DO FOR THE PRICE HE QUOTED. HE EVEN WENT A LITTLE FARTHER HELPING TO REPAIR A BATHROOM WALL ON TOP OF HIS CEILING JOB. BY THE WAY THE CEILING LOOKS PERFECT. CLAY IS OUR CEILING AND DRYWALL MAN FROM NOW ON. SUPER JOB AND MOST RELIABLE. IF YOU'RE LOOKING FOR SOMEONE TO DO DRYWALL WORK THIS IS YOUR MAN.
