Marc first came in to do an estimate. He was very courteous but didn't skirt the issues. We talked about our options (some didn't even involve his company) and we came up with a two-step approach for the work. He gave me an approximate quote, which turned out to be almost perfect. He also told me they were booked solid for 4 weeks. Bummer. I prepped the area and sent a few pictures to Billie (front desk) to confirm the site was properly prepared. After a few back-and-forths (and some changes) the site was ready. I was expecting a long delay, but they came in less than one week later! Stephen did the work on the first part, and he was competent and efficient. When it was time for part two, he came back with Paul (a few days after the site was ready!) and finished the work lickety-split. Their booking system is fantastic too. They send you email and text reminders, plus a text when the technician is on his way. Fantastic communication overall. In summary: - Precise estimate, and everything turned out exactly like they said it would - Great customer care
- Company Response
Thanks so much Patrick! We always strive to do our best from booking to the completion of each job. :) Thanks for choosing Horizon Plumbing & Piping Systems.