My shower faucet would no longer give me any hot water, so I checked Homestars for plumbers with good reviews and found ExpressRooter Plumbing. Their plumber, Tony arrived and opened up the faucet. He had never seen this make or model before, and it had no markings at all. Tony took pictures and said he would go back to the office and research what it was. The office called me later in the day and said they could source the parts for me, but there were no Canadian distributors and it would take approximately a week. As I have another shower I told them to go ahead and order the parts after paying a small deposit. As promised, a week later I got another call and Tony came back with the parts and replaced the faulty ones. It’s rare to see that kind of commitment from trades people these days. I would use ExpressRooter again without question.
- Approximate cost of services:
- $378.00
- Company Response
Thank you for your review, Lee. Some jobs are more challenging than others with so many makes and models of plumbing fixtures. We always try our best to identify and source parts to get the repair done. Sometimes there is a wait involved (especially with non-domestic fixtures) and we are happy to do our best to find and secure the parts as quickly as we can.