Reviews

10/10

My wife and I had a very good experience with VEL Windows & Glass. We had a custom-made shower stall glass and door installed first and things went smooth from quote, to installation. A month later, we called upon Kim and her team at VEL to enlarge 3 basement windows and add 1 brand new window. The quote was reasonable and Kim worked with us to make sure the job was doable within our budget. We found the customer service to be excellent with prompt replies via email and telephone. The work was scheduled as promised and the installation was on time, done with minimal mesh, and quick. Kim worked with us to line up the Alberta OneCall and the City of Calgary inspection (we obtained the permits ourselves). The guys even accommodated some small last minute changes on our part. The only minor change on VEL's part was that a flat pine casing was not available as quoted but they were willing to upgrade us to an oak non-flat casing or a flat MDF casing. All in all it was a really good hassel-free experience and we would use VEL for future window and glass work if their prices remain competitive. Thanks so much team VEL!

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Company Response

Thank you so much for your very kind words! We always treat our customer's how we like to be treated and we believe companies should work with their clients to achieve their vision for their home. We know your time is valuable so we strive to make things as easy as possible! Thank you so much for trusting us with your shower and your basement windows - we hope you enjoy both for many years to come! ~Kim