I called Furnace Solutions as my furnace was making grinding noises. They offered to come out right away but I decided I could wait until morning as my furnace was still working. I got a phone call first thing the next morning by my service person, Justin. He said he had instructions to make me his first call and was on his way. He assessed my furnace and recommended a new motor. We agreed that he would get the motor and come back towards the end of his shift so that I could go into work for the day. He called me twice during the day to update me and to confirm what time he would be at my place. He arrived right when he said he would. He quickly put in a new motor and tested it to make sure it worked. I was impressed with how promptly the company got someone out to my home and Justin did a great job. He was very professional and knowledgeable. I would definitely recommend this company to others.