Reviews

10/10

The reception was very polite and courteous. Connected me to a wonderful plumber who worked around my schedule and was able to come the same day. Came recommended by a neighbour with similar issues in our older neighborhood. Would recommend highly and used them again :)

Approximate cost of services:
$240.00
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Company Response

Dear Cara,
Thank you for taking the time to write this great review. We are pleased to hear that your neighbour recommended us. We very much appreciate personal recommendations and referrals.

Thank you From The Team at Mr Rooter Plumbing!


First Review

7/10

The contractor was nice, we had the system reactivated when we bought the house... and the previous owner said it was an option to do so with this company. The service was good, good follow up.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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0/10

The service was absolutely awful. They came recommended by the previous owner of the home to replace a broken tap and sink hose. They did not schedule an appointment to come and replace the tap, but instead showed up at the condo unannounced and my condo concierge called me to let me know they were downstairs waiting. Would not recommend to anyone, especially at such an expensive service call price.

Approximate cost of services:
$125.00
1 of 1 people found this review helpful.
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Company Response

I would like to apologize for your experience with our service. Here at Firenza Plumbing & Heating Ltd, We always stress the importance to our employees to be professional, neat and courteous to all our clients. We also make sure that if there is an issue with any of the work we do, our management team and owner's always follow up to make sure that our clients are happy. Wishing you all the best and hopefully you can give us another try in the future.

10/10

I found their service quick and efficient. The travel downtown costs a bit more, we just had a rekeying of a lock on our new home. Wonderful customer service before, during and after.

Approximate cost of services:
$75.00
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