Reviews

10/10

I did this work at the end of June, 2020, during COVID19. I had water damage from a leaky roof that cracked the kitchen ceiling. Shawn sent me a very detailed aerial scan of the roof, down to the last inch. I found this impressive. He sent me a detailed quote as well, saying there was not much room to negotiate. This was before he even came out to see me. I had obtained a previous quote from Gitano Roofing, which was about $2000 cheaper. Nevertheless, I chose Titan. You do get what you pay for. I was impressed with their quality control. A team came out after the roofing job was complete to inspect the work, verifying that everything was done properly. I was slightly disappointed that Shawn wouldn't come into the house to inspect the water damage in the kitchen ceiling, but COVID19 makes this understandable. (They ended up replacing 6 plywood sheets on the roof because of water damage / dry rot.) They used a premium shingle, Malarkey, which is apparently better than Owens Corning (beveled ends create a better fit, prevent water from seeping in). Overall, the roof looks great. I really dislike paying more money than I might otherwise have to, but in this case it appears I made the right choice. The price I provided is not inclusive of HST. I have about a 1300 - 1350 square foot bungalow.

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Company Response

Great review, great score, thank you so much.
It's no secret how we do it...the best people out there, and the best product from our partners at the Malarkey Group - "it's no joke!" ;)
(Bit pricey) yes. 20% is justifiable vs "the other guy" and their material offering. We prefer to install Polymer Modified Asphalt tiles VS the common Fibreglass shingles because they truly last as long as they say it will. The economical "architectural lifetime" shingles are lasting only 10-15 years on average, and at times have issues in just a couple years (same as the builder's roofing materials).

Great investment! Thank you for sharing, and for your business :)

10/10

Older house built in 1972. Kitchen faucet had been replaced once already. I bought my own new faucet from Lowe's. Unlike some other service providers on Homestars, Alex responded promptly to my quote inquiry. His final invoice matched his quote. Added two metal stabilizer plates as the kitchen counter wood has deteriorated (no additional charge). He is polite and friendly. Arrived on time and actually gave me email and phone updates as to him being on his way. Wore shoe covers over his shoes (like they wear in hospital operating rooms), which I found really nice. Had a quick look at my bathroom to give me a quick opinion on work that might have to be done in the future. Very satisfied.

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Company Response

Thank you for the great review, we are working hard to keep our customer happy providing an excellent service at a reasonable price.
Thank you for choosing Award Plus Plumbing
Alex