mich in North York

BEWARE!! THIS COMPANY IS A CON BIG TIME! We applied for the free nest smoke/carbon with simply smart homes (this is how they gain access to your home to sell you things). We also applied with green Ontario for the free Nest product thermostat which was easy. They didn’t try to sell anything, and gave us great advice to make our home more energy efficient. So we decided to opt for the Simply Smart Home Free Nest. HUGE mistake! The sale rep Majid doesn’t take no for answer he was at the house for over 2 hours trying to sell the water purification system/water heater. He put something in the water heater and told us it was really bad and needed to change. He also wanted to test the water to show us how good the water is but didn’t have the proper equipment (that should have been a sign) the reps are well trained to con people. Customers comment on how nice the house is and how young my father looks etc. The rep continued to persuade my elderly father into taking the product although he didn’t have much knowledge about the water system. The rep. Confirmed to my father several times that they have a free 10 trail no questions asked though consumers protection act. If you’re not happy just call and cancel you have nothing to lose. My father opted to try the 10 days trail to see if there was a difference in their product compared to what he had. Majid advised several times if he doesn’t like it he can cancel no questions asked. We emailed our cancellation letter before the 10 day period was over and received confirmation of the email sent. It has now been a month and hell dealing with Eva the so called manager who is arrogant and so rude you can’t get a word in with her. Like Majid stated in the contract no questions asked. Eva is now stating we pay must 500.00 plus tax for the water heater and won’t pick up the water puricatation system until we give her a credit card payment. Even though we did cancel within the 10 day free trial. I spoke with Consumers Protection who advised me that they cannot charge me if I cancelled within the designated time frame. This is still an ongoing matter. I have emailed simply homes to speak to someone above Eva and still haven’t been contacted by anyone from your Company. If you haven’t already received you free Nest promotion BEWARE. Don’t sign up with anything with this company, they are huge CON and will get a lot of elderly people with this 10 day trial to sign up. They will do anything to make a sell and if you want to cancel it becomes a HUGE problem!