The installers Mario & Mike for my windows did a good job. However, the communication with the office was not up to par when it came to my patio door. I was told when I made the windows & door installation appointment that they could all be done on the same day. Install day arrives in mid September & is advised that the patio door didn’t come in. Was then rescheduled to November because priority was Greenon windows. I called office to confirm in advance, leaves message & no call back. Patio door install day arrives...no one shows up. I call the office & is then advised that door installs were pushed to December. I was never advised. Extremely poor communication. Apologies ensue & date shuffled to next available date. While I appreciate the apologies, it has been a hassle since I also had to reschedule with my alarm company & work. I really hope I don’t have anymore issues with the upcoming patio door install date. I’ve been pleased with the windows so far but the patio door issues have been very frustrating and disappointing.
- Approximate cost of services:
- $8,300.00
- Company Response
Hi Maggie - the way the GreenOn program was cancelled with no heads-up and the arbitrary and very unrealistic deadline that was then imposed on the window industry did create havoc for most companies. We know this has been frustrating for a lot of people and we are so sorry you were affected. I can assure you that we are continuing to do our best and we hope that we will be able to dazzle you with a flawless install.
