Reviews

10/10

I had done hours of research on mattresses getting more and more conflicting reviews. So glad I was referred to Andy. He patiently answered all my text questions and suggested I come in and see for myslef. So glad I took his advice. I bought a fantastic mattress. I have a long history of back problems and it’s the first time in 10 years that I got up in the morning with no pain. I highly recommend Ton Furniture. You can’t go wrong

Approximate cost of services:
$1,100.00
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Company Response

Thank you very much for your kind review.
We are happy you sleep well on your new mattress.

Thank you for choosing TonFurniture!

Andy
TonFurniture
The Mattress Specialists

10/10

In the past, I have used 3 different window companies. One installed expensive windows with zero insulation and I spent 15 years freezing- I finally used Brock to replace these windows. The salesperson was professional and thorough, they assigned a project manager to my job who checked in and kept me up to date on when my install will happen. The installers were clean, professional and knowledgeable and showed me what they were doing. The company followed up with me twice. I'm very happy and will use Brock again.

Approximate cost of services:
$5,000.00
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Company Response

Hi there,

Thank you for your kind 10-star feedback! We know come Fall/Winter, you'll notice an exceptional difference in your home's temperature, and that you'll no longer experience uncomfortable temperatures in the months where comfort truly matters.

We look forward to the opportunity to work with you again, and would like to again say thank you!

Kind regards,
Brock Doors & Windows Ltd.

1/10

They do not tell you BEFORE you buy that there are ZERO returns, you must pay 25% restocking charge (even though 1 hour after I purchased and told them I couldn't get the item through the door), and you have to fill out an online form for return. Who needs that kind of aggravation? Another customer was arguing because he had to return it in 48 hours unopened in box even though he wasn't moving for 5 days. With so many other stores to choose from, why would you shop here?

Approximate cost of services:
$800.00
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Company Response

Thank you for your review. Would you please send your order number to our Customer Care email at cs@caslp.ca so we can look into the specifics of your concerns?

Please note that we do post all of our policies on our website as well as on the invoice provided to you upon your purchase.

https://www.canadianappliance.ca/Content/Return-Policy-63/

Regards,
CAS