Reviews

4/10

Jordan,Logan,Kobe were excellent, delays were not communicated with us, and the scope of the job wasn’t shared with the crew. My wife and I are seniors and wanted to hire a company to clean our crawl space , remove the stored items to the garage and update the fibreglass insulation to styrofoam. They sent 1 person to begin removing the stored items, my wife and I ended up working with him to get the boxes to the garage. When we asked why 1 person we were told they were very busy and had people call in sick. The second day 2 men arrived , worked all day removing the fibreglass and installing the styrofoam. At the end of the day Logan told me they mistakenly removed the existing styrofoam ( not on the contract) Day 3 they were here 4 hours and then had to leave for another job. Day 4 Jessica called to tell us they had to reschedule due to sick calls. Day 5 Kobe worked tirelessly to complete the job alone. Very poor communication with the customer, and apparently they don’t go over the job quote with their employees, they did replace the styrofoam insulation they mistakenly removed at no additional cost.

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Company Response

Thank you for expressing your concerns, we truly appreciate your business. These are challenging times right now & although we do our very best to please our clients, working in a crawlspace can be difficult. I’m sorry to hear about your experience & I hope you enjoy your clean crawlspace. Have a nice day & stay safe out there. Gloria Taylor from Basement Systems.

10/10

Our house has California stucco , roof water ran down the chimney and soaked through the stucco ultimately rotting the structure. Deadlevel demoed a shed that also was a problem, they removed the water damage, replaced the stucco and built a new pool shed , they coordinated all the work , kept the site clean and dry ( in inclement weather) I’m in the process of hiring them to replace my poly b plumbing and updating a couple bathrooms. Many thanks to a great team , Ryan , Riley , David , ( and one other young man whose name escapes me) very polite and very professional, your search for a contractor is over , they do it all!

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Company Response

Hello Cliff, what a small world from a lead not knowing who we were to a friendship, we all thank you for all the kind words, we also appreciate the continued business, and can wait for your surprise in the new year. Wish you a Merry Christmas and see you in January. Maybe sooner.