Basement Systems Vancouver Inc

Waterproofing
8207 Swenson Way, Suite 12 Delta BC V4G 1J5
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Waterproofing
Basement Systems Vancouver Inc
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94%

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Reviews by rating (past 12 months)
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Reviews for Basement Systems Vancouver Inc

Average customer rating:
9.4 10 (51 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Crawlspace Renovation

Owner and office manager were easy to reach through either e-mail or phone and they provided clear explanation on proposal and work schedule.
Technician cleaned out the derbies in the crawl space that were left by previous home owner, sealed the crack on the foundation walls and insulated them. Drainage mat was installed so it's now a lot easier to move around in the tiny space just over 2 feet. They also installed a jack to level the floor sagged by boiler room.
I would recommend this company to anyone I know who needs the similar service.

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Company Response

Thank you for your wonderful review & kind words. We truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

mportner
mportner
0 reviews Langley Township, BC
9/10

Basement Floor drainage

Office Manager excellent response. Job appears to be well done; time will tell whether effective solution. My only complaint-the cement dust spread throughout the house was terrible. If not possible to contain, at the very least a warning so that TVs etc. could have been covered would have been appreciated.

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Company Response

Thank you for your review & concerns about the dust. We truly appreciate your business. We always try our best to contain the dust & to tidy up. I will discuss this with my crew for future jobs. Gloria, Office Manager, Basement Systems Vancouver Inc. 604-581-1115

Corey
Corey
1 review Langley City, BC
10/10

Crawl Space Cleaning

Delivered on expectations. Exactly what I was hoping for. Good guys,
Good value, job well done.

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Company Response

Thank you for your wonderful review & kind words. We truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

Private User
Private User
Private User reviews Surrey, BC
10/10

Crawlspace Repairs

Repaired rodent damage and replaced insul as well as prevention work in a very small and confined crawl space’

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Company Response

Thank you for your wonderful review & kind words. We truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

Private User
Private User
Private User reviews Delta, BC
10/10

Basement drainage

Heritage home basement leaked after extended periods of rain. Trenching solution under basement floor proposed that traverses perimeter inside concrete walls. Team did an excellent job of excavating despite fairly thick concrete. Poly'd surrounding areas to keep out dust. Hauled away excavated material. Job was done all according to specs in quote. Good daily communication by team lead. No surprises. Solid solution.

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Company Response

Thank you for your wonderful review & kind words. We truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

dothoop
dothoop
0 reviews Coquitlam, BC
10/10

Clean, vacuum and remove contaminated insulation from crawl space

My crawl space had become infested with rats. Found Basement Systems ad/coupon in the mail. They did an excellent job removing infested insulation, covering all entrance holes, removing rubbish, putting in new insulation and vacuuming the entire crawl space. Fellows were helpful, knowledgeable , personable, professional and friendly. Great job done on a nasty environment! Would highly recommend their service to others with similar problems.

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Company Response

Thank you for your wonderful review & kind words. We truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

jandbgreene
jandbgreene
0 reviews Bowen Island, BC
10/10

Sub basement water issue

After teething problems with scheduling due to the Covid pandemic it was a pleasure to have our issue rectified by your crew, Jessica and Steve. They arrived on site and promptly proceeded to address the issue and implement the required remedies. They are tremendous ambassadors for your company and I will not hesitate in recommending Basement Systems Vancouver Inc. to anyone I encounter that has a similar problem. John Greene

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Company Response

Thank you for your wonderful review & kind words. We truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

simon
simon
0 reviews Maple Ridge, BC
10/10

Crawlspace Encapsulation

Really happy with the work. They were professional, everything was fully explained before they started and the work was carried out exactly as expected. I would definitely recommend Basement Systems Vancouver to other homeowners.

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Company Response

Thank you for your wonderful review & kind words. We truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

patmcgee1950
patmcgee1950
0 reviews Delta, BC
10/10

Crawl space repair

Needed repair to replace and tape up damaged insulation and vapour barrier. Very good job done in difficult conditions.

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Company Response

Thank you for your wonderful review & kind words. We truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

cliff
cliff
2 reviews Surrey, BC
4/10

Clean crawlspace & insulation

Jordan,Logan,Kobe were excellent, delays were not communicated with us, and the scope of the job wasn’t shared with the crew.
My wife and I are seniors and wanted to hire a company to clean our crawl space , remove the stored items to the garage and update the fibreglass insulation to styrofoam.
They sent 1 person to begin removing the stored items, my wife and I ended up working with him to get the boxes to the garage. When we asked why 1 person we were told they were very busy and had people call in sick.
The second day 2 men arrived , worked all day removing the fibreglass and installing the styrofoam. At the end of the day Logan told me they mistakenly removed the existing styrofoam ( not on the contract)
Day 3 they were here 4 hours and then had to leave for another job.
Day 4 Jessica called to tell us they had to reschedule due to sick calls.
Day 5 Kobe worked tirelessly to complete the job alone.
Very poor communication with the customer, and apparently they don’t go over the job quote with their employees, they did replace the styrofoam insulation they mistakenly removed at no additional cost.

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Company Response

Thank you for expressing your concerns, we truly appreciate your business. These are challenging times right now & although we do our very best to please our clients, working in a crawlspace can be difficult. I’m sorry to hear about your experience & I hope you enjoy your clean crawlspace. Have a nice day & stay safe out there. Gloria Taylor from Basement Systems.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Basement Systems Vancouver Inc

At Basement Systems Vancouver we specialize in permanently repairing basement and crawlspace moisture issues, crawlspace cleaning, insulating and encapsulation. With access to over 30 patented systems, we have a guaranteed solution for every problem.

CATEGORIES
Waterproofing and Drainage Contractors
PRODUCTS
CleanSpace TripleSafe SuperSump WaterGuard
BRANDS
Basement Systems Inc. Contractor Nation Aprilaire CleanSpace
SPECIALITIES
Crawlspace Encapsulation Crawlspace Cleaning Crawlspace Insulation
WEBSITE
https://www.bsv.ca/
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash, Check, Credit Card & Etransfer.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.