Basement Systems Vancouver Inc

Waterproofing
8207 Swenson Way, Suite 12 Delta BC V4G 1J5
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Waterproofing
Basement Systems Vancouver Inc
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93%

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Reviews by rating (past 12 months)
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Reviews for Basement Systems Vancouver Inc

Average customer rating:
9.3 10 (42 reviews)

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cliff
cliff
2 reviews Surrey, BC
4/10

Clean crawlspace & insulation

Jordan,Logan,Kobe were excellent, delays were not communicated with us, and the scope of the job wasn’t shared with the crew.
My wife and I are seniors and wanted to hire a company to clean our crawl space , remove the stored items to the garage and update the fibreglass insulation to styrofoam.
They sent 1 person to begin removing the stored items, my wife and I ended up working with him to get the boxes to the garage. When we asked why 1 person we were told they were very busy and had people call in sick.
The second day 2 men arrived , worked all day removing the fibreglass and installing the styrofoam. At the end of the day Logan told me they mistakenly removed the existing styrofoam ( not on the contract)
Day 3 they were here 4 hours and then had to leave for another job.
Day 4 Jessica called to tell us they had to reschedule due to sick calls.
Day 5 Kobe worked tirelessly to complete the job alone.
Very poor communication with the customer, and apparently they don’t go over the job quote with their employees, they did replace the styrofoam insulation they mistakenly removed at no additional cost.

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Company Response

Thank you for expressing your concerns, we truly appreciate your business. These are challenging times right now & although we do our very best to please our clients, working in a crawlspace can be difficult. I’m sorry to hear about your experience & I hope you enjoy your clean crawlspace. Have a nice day & stay safe out there. Gloria Taylor from Basement Systems.

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement systems

We were very satisfied, they did what they said, so we are happy with our choice.

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Company Response

Thank you for your kind words & wonderful review, we truly appreciate your business. Please tell all your friends & family! Gloria from Basement Systems Vancouver Inc. 604-581-1115

Private User
Private User
Private User reviews Surrey, BC
10/10

Foundation repair

Thank you for such a professional job. All the staff I had contact with are fantastic.

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Company Response

Thank you for your kind words & wonderful review, we truly appreciate your business. Please tell all your friends & family! Gloria from Basement Systems Vancouver Inc. 604-581-1115

Private User
Private User
Private User reviews Lake Errock, BC
10/10

Top quality and professional service

Highly Recommended. Top quality work and very professional. We got a full basement encapsulation and it was like living in a different house - such an improvement in temperature management!

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Company Response

Thank you for your kind words & wonderful review, we truly appreciate your business. Please tell all your family & friends. Gloria from Basement Systems Vancouver Inc 604-581-1115

Private User
Private User
Private User reviews Delta, BC
10/10

Great experience

I had a great experience working with BSV. Everyone was precessional and the job went perfectly. I would highly recommend BSV to anyone. I have already told my nabour about them and their great service

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Company Response

Thank you for your kind words & wonderful review. Yes, please tell all your friends & neighbors about us. We truly appreciate it. Gloria from Basement Systems 604-581-1115

markbethel7 in Delta
markbethel7 in Delta
0 reviews Richmond, BC
10/10

Mark B

I would recommend this company to anyone looking for crawlspace remediation. Very professional, friendly, and easy to deal with. The quality of work was excellent and we are extremely satisfied with the service and completed work. Special thanks to Justin, Gerald, Gloria, and Jordan for taking care of our home. Two thumbs up!

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Company Response

Thank you for your wonderful review & kind words, we truly appreciate it. Please tell all your friends & neighbors! Thanks again, Gloria from Basement Systems Vancouver 604-581-1115

hmdejean in Delta
hmdejean in Delta
0 reviews Chilliwack, BC
10/10

Crawlspace

We have an ongoing water problem in our crawlspace.
We have tried other fixes and thank you so much for the job you did. The tech you sent out was very polite and obliging. However the problem still exists, so we will need to go further.

1 of 1 people found this review helpful.
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rockingcmc in Delta
rockingcmc in Delta
0 reviews Langley City, BC
10/10

Window wells

Gerald was superb! The workmen showed up on time, worked in the rain to completed the job. They were friendly, professional and efficient. I am VERY happy with the results. Replaced rotting wood with a new product and it looks great!

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Company Response

Thank you for your kind words and review. We truly appreciate your business. Please tell all your friends and neighbors. Gloria from Basement Systems Vancouver Inc. 604-581-1115

jhildebr in Delta
jhildebr in Delta
0 reviews Chilliwack, BC
10/10

Triple safe sump system

There was a delay getting the system installed due to customs holding the order and then the installer called away for some emergency, but it was finally installed. The installer was very polite and cleaned up after he was finished.

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Company Response

Thank you for your kind words & review. We truly appreciate your business. Please tell all your friends & neighbors about us. Gloria from Basement Systems Vancouver Inc 604-581-1115.

Alan in Whistler
Alan in Whistler
2 reviews West Vancouver, BC
10/10

Crawl Space insulation

Excellent analysis of problem and repair. Good execution of putting in insulation and small crack repairs.

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Company Response

Thank you for your kind words & excellent review. We truly appreciate your business. Please tell all your friends. Gloria from Basement Systems Vancouver Inc. 604-581-1115

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Basement Systems Vancouver Inc

At Basement Systems Vancouver we specialize in permanently repairing basement and crawlspace moisture issues, crawlspace cleaning, insulating and encapsulation. With access to over 30 patented systems, we have a guaranteed solution for every problem.

CATEGORIES
Waterproofing and Drainage Contractors
PRODUCTS
CleanSpace TripleSafe SuperSump WaterGuard
BRANDS
Basement Systems Inc. Contractor Nation Aprilaire CleanSpace
SPECIALITIES
Crawlspace Encapsulation Crawlspace Cleaning Crawlspace Insulation
WEBSITE
https://www.bsv.ca/
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash, Check, Credit Card & Etransfer.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please ask for details.
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