When Terry from Pure Gold first called me almost 20 years ago, I didn't need my carpets cleaned but I told him of a stain that had just happened. He asked to come and try to remove it, for free, which he did within the next week. I was so impressed with this service, I began using him for my annual carpet cleaning. The results are perfect every time. Terry is so professional, friendly, reliable and does all of the work himself. I have recommended him to many friends, all of whom have been just as impressed.