I would not recommend Ecoline Windows. There is poor communication between sales, service and the main office. The installers were one hour late to install the windows and they did not feel the need to apologize or explain. The replacement windows are of good quality but we were not given the type of screens that we were told that we would receive. Most of the work was done by one installer and the other seemed to be in charge of some removal and clean-up. I was still left to clean-up screws and pieces of metal and I had to vacuum my baseboards. The worst part about it was I thought that the installers had scratched the frame of a window. I promptly told the Regional Manager about the scratch and he insisted that he would be back the next day to inspect the damage. He did not show up the next day and I left a message after one week and then another message two weeks after the installation. I guess I should not have paid my entire bill because he did not return my calls and they took 3 months to address this issue.
- Approximate cost of services:
- $0.00
- Company Response
Dear Sir or Madam,
At EcoLine Windows, our customers are our top priority. Their concerns are our concerns. We reviewed our records and could not locate the origin of this issue. Our numerous attempts to contact Homestars in order to find out more information about the author of this review were turned down. Please call our office at 403.668.1447 and we will be happy to address your concern.