Very helpful and knowledgeable during initial product selection. Nice job on diagonal hardwood flooring and matching heat vents. Very responsive for follow-up maintenance assistance and advice. Floors very durable and able to nicely withstand years of wear and tear with small children!
Electrical wiring for new home build
Company owner was extremely rude. Errors made with wiring for exterior hot tub which the company did not accept accountability for. Charges for some follow-up work were excessive (2 hour charge for 15 minutes work) and unexplained. Unresponsive to our complaints - as such, we were forced to address these through our general contractor.
Granite counter tops in kitchen and bathrooms
Poor advice during selection of granite (product we purchased was impractical and difficult to maintain). Errors made during installation (holes for faucets / sinks were cut in the wrong spot due to measurement errors). Post-purchase service was poor (provided wrong product to seal granite surfaces which required additional follow-up to fix the problems created)
Hi Philip,
I'm terribly sorry to hear that you've had a poor experience. We at Jade Stone pride ourseleves in providing exceptional quality and serice and I urge you to follow up with me in person as I'm not familiar with the specific project. I can be reached at info@jadestone.ca.
Best Regards
Chris
Very good experience. Builder was very helpful and attentive to our needs during the process. Good advice allowed us to make practical and cost-effective decisions. Quality of build was excellent. Post-posession service has been excellent.
