Remik in Toronto

I signed up for the nest protect promo, gotta a call a couple weeks later that they'll be in my area soon to book my install date. Install date came, took time off from work, was home not only during the 4 hour window but the entire day, no one shows up! Called simply smart home a few days later to figure out what happened, the customer service representative said the installer knocked on my door and no one answered. I asked the rep to read back my address, at the same time she confirmed I like in a townhouse complex and not a condo building. Appointment was rebooked for 2 weeks later, the rep apologized and stated that the installer will call me when he is close to ensure the appointment is not missed. Second install date came and went, no call, no installer. I though to myself, screw it, Ive wasted enough of my time for a free carbon monoxide / smoke detector. About a week later simply rep called me, apologized that the tech was behind on my install date and was unable to get to me. I explained I got no call, no email, nothing, even though the previous rep said I would. So... I'm thinking to myself, I'll just forget it, but the rep said she will reschedule and even send me an email with the new install date (now the 3rd). So the third install date comes, installer actually shows up, bit didn't get a "I'm on my way call". Tech asks if I have an insallainsta scheduled for tofay, I say yes. Then the next thing he says is if this a managed townhouse complex (maintenance fees) to which I reply yes. "Sorry, you're not eligible, it's covered by your management company" to which I reply "since when do maintenance fees cover smoke/carbon monoxide detectors? They only cover the outside of the unit." Tech proceeds to show me a text messages he had sent to his "manager" whether condo corps are eligible? Manager had replied "yes". Tech stated that I was the second customer today that lives in a townhouse with maintenance that is not eligible. To make an a very long story less long, I would NOT RECOMMEND simply smart home to anybody. Nothing against the tech/installer, just doing his job, but companies like this are just coming up with BS excuses not to install a nest protect because they know they have a better chance of being able to dupe/upsell someone in a house. I guess this is the route these "snake oil salesmen" are going now that they can't trick people into signing 25yr contracts on furnaces and water heaters at your door. STAY AWAY FROM SIMPLY SMART HOME. I was hesitant when originally signing up as it's a utility reselller running this promo rather than a government funded initiative like GREEN ON's smart thermostat program (which I also got without any issues)