Reviews

10/10

As a relatively new homeowner with few major projects under my belt, I didn't know what to expect with a full bathroom reno. Luckily Rowan and team were simply fantastic through the entire process. Top notch communication — everything from design decisions, to when and what time the team arrived, and accounting/costs. No surprises at the end of it all. While another project was happening with a different team outside for a garage reno, it was like night and day dealing with that team compared to Rowan. Things were on time, ran smoothly (even in a supply-ridden Covid situation), and the results speak for themselves. I was blown away at the attention to details along every step of the way. In an old Toronto house we ran into a few unexpected small structural things to tackle and they did it very well, including added insulation on an exterior wall. The tiling is superb - one area I was a little nervous about because of my high attention to detail. No question I'll be reaching out to them for my next project.

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Company Response

Hi cshold!

On behalf of our entire team, we thank you for your appreciation and understanding during this project. We certainly hit our stretch of obstacles and challenges, but we are proud to have done it with you every step of the way and wouldn't change a thing! Thank you for your trust, support and input during the times when we had supply & equipment challenges. This has been an incremental year in both challenges and growth for our company and we cannot have one without the other. We do know one thing, we cannot wait to work on our next project with you! Thank you for everything, cshold! Please continue to stay safe and we will see you on our next project!

Sincerely,
The Purple Properties Team

10/10

Chris was a professional through and through. He knew exactly what the problem was with the garage wiring within minutes (wasn't properly grounded) and suggested multiple possible fixes. We went with a more basic approach and he did the job quickly and efficiently while asking permission for any hole he had to cut or drill. He also setup a wired doorbell on a porch-turned-mudroom the same day. Couldn't be happier with the work — I'll be using Chris again the next time I need an electrician.

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Company Response

At Encore we like to keep an open line of communication with our customers about the work being done in their home. We're glad you're happy with the new install, and looking forward to working with you in the future!

10/10

I purchased a shower door from Wayfair and had Tony's team install it. The installation was quick and professional. When I tested the shower, a good amount of water came out the bottom corner. I thought it was the install, as there was a small gap between the plastic strips the door comes with and the floor, so reached out to Tony to see what we could do about it. Turns out the floor isn't sloping into to the shower properly. Even with that, he sent his installer back to install a different vinyl strip and a small strip along the bottom sill to prevent water from leaking out. They were very clear this is a temporary solution, and I'm grateful for it until I can get things re-tiled. I'd recommend talking to them before ordering a door as they can get better deals on custom-sized doors of similar or better quality. That's what I'll be doing when my other bathroom needs a sliding shower door.

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Company Response

Thanks so much. We do try to supply and install our own doors as much as possible and most often we measure the job ourselves so we can see what obstacles may lie awaiting. Hopefully your door will work fine now that we have reworked it. Best wishes Tony