The final product was excellent. We are very happy with how our basement looks. The process to get there, however, was a nightmare. Communication between the team and the client needs some major work. We had a long list of issues just on the second day of construction and when contacting the company no one responded to the e-mail that was sent. We finally had some issues resolved but it took awhile. Also, we had to give up on a few things we were promised before construction began.
- Approximate cost of services:
- $27,000.00
- Company Response
Sorry for the delayed response Anna. As you can imagine this review led to several meetings internally to discuss where the current changes to our internal communication system may fall down. We will be encouraging customers to thoroughly read their contract before work begins to ensure everything discussed, is in fact, included in the scope of work. And we are seriously looking at ways to simplify, what is a very complicated process, by assigning as few senior people as possible to shepherd the project through the various stages to completion while managing communication. (pic.twitter.com/B1JEdNw11K) For every person added to a project, you add a myriad of possible communication paths, and as a renovation job can involve far, far more people than that... well you get the picture. We appreciate the honest review, and hope you enjoy your basement for many more years to come.