I have been using this company for my pest control needs in Toronto. I call Kevin every few years for rats and Troy handles raccoon problems. It is so nice to have a company, which is capable to tend to the problems right away. I also like the fact that they usually answer my phone calls or if I leave a message, they get back to me immediately. I recently contacted them because one of my tenants reported to me about the noises coming from the ceiling and we suspected some animals nesting. Troy called me from the property to let me know that there is no sign of entry but he gave me a suggestion to seal the gap where it can be the potential entry by squirrels. They are so helpful! I highly recommend this company!