Reliance Home Comfort

Had a leak with my hot water tank. Mohammed Wasay arrived as scheduled, imeediately assesed the problem and made a recommendation to upgrade to an energy efficient tankless system.
Wasay was very helpful , knowledgweable and pleasant. Great service experience!

Called on a Sunday evening to report a malfunctioning water heater (not good when -20C outside). Joe from FlanAir in Newmarket came by Monday afternoon to fix me up - quick and courteous. Great service!

Little bit late,but good servicer. Changing the heater really fast. Wesley Lloyd and Andrew Cheng are doing his jobs very quick and clean. Also they fix all the problems for me!!

Im very happy with the new equipment installed in my house. Now my heating bill will go down and i will save money. i will recommend this to my family and friends. My old tank would constantly break down and become a nuisance to my family and my wallet.

I experienced that dreadful hot water tank blow out with water coming out of the top like a running river. Called Reliance for service and the dispatcher had told me that it would take the next day to come out for service. Almost having a heart attack and telling the service rep I had no water he put me on hold for a couple of minutes then came back online to tell me he managed to to get me someone and the service rep will be at my door within 4-8hrs.
WOW 2hrs later I received a call from Reliance could the service man come earlier like in the next 5 minutes. I was greeted at the door by a friendly staff member Joey D employee# 0977 Joey had quick look and determined the tank was old and it would need replacement. This employee was very informative and and kept me up to date with his progress keeping my mind at ease. A lot is to be said about this employee coming in with boot covers laying down carpet runners and cleaning up after himself it was like nothing every happened. If you ask me from being a supervisor of a huge corporation this is exactly the tape of employees we look for that pay attention to detail. This employee should be recognized and rewarded for his professionalism dealings in the public sector.
Very Satisfied customer
Dave & Beth McLennan

Woke up on a cold Sunday Morning to no hot water. I called Reliance and yes they do have one of those hateful phone mazes that you have to press this and that, but actually it was shorter than most and I got through relatively quickly. I spoke to a nice gentleman who had me check my vents and reset the tank. after 2 hours still no heat..called back again set up an appointment for the following morning, and made arrangements for showers at the neighbours ( at minus 10 who wants that). I went off to work, got a text from my family that reliance had called asked to come that afternoon instead, problem was fixed and we would have hot water by 7 that night. Loved the quick service, and the professionals on the phone. But even though my husband didn't get the service mans name, he made the call..he was kind,professional and quick! I have had some very rude service people come into my home. so I wasn't looking forward to another.. So thanks Reliance for sending a great service rep!

Recently I had to have my water heater replaced and the team member Tim H. who had the difficult task of removing the old and installing the new was excellent. He took the time to ensure there was no mess and clearly explained everything that he was doing. Thanks for making a stressful situation much more manageable.

Gurmeet singh came earlier in the day to fix my hot water tank. As it was the weekend he didn't have the parts. Gurmeet went out of his way to get the parts and come back when he could of easily come on a Monday. He returned on a Sunday spent 2 hours fixing the hot water tank. This is my first time filling out a recommendation for someone. I really thank Gurmeet for his amazing service.

Polite courteous ,knowledgeable and very professional . Was quick in identifying the problem, fixed the problem, checked and cleaned the burner area gave energy saving options , tankless water heater and signed up for AC and Heating Furnace Service contract.

Mr. Saleem M Employee# 2467 was very helpfull and knowldgeable He installed the new tank and explained about its features.
He was quick and profesational. Adviced about monthly protection plan.
I wish him all the best.