Prior to our move we paid $250.00 as a deposit. On moving day the movers claimed we didn't pay a deposit but my wife said we paid $200 (by mistake)and paid the balance.After contacting Brent at least 4 times he assured me he would refund the $50 overpayment. I'm still waiting and no longer trust him to live up to his word.I believe when a deal is made it should be honored.
It's interesting to note some of the other customer comments and Brent's reply because he thinks a negative comment should be discussed with him to resolve the concern.Well, he's not very good at resolving my concern.
Now that everyone can see that Brent responded about " this guy technically owes us money" I would like to know how. We had an agreed upon price and we erroneously overpaid because my wife thought the deposit was $200 - not $250. The move was done in less time than the estimate so we certainly don't owe for extra time.
Brent also said " my business partner did some extra work after the move that saved the customer $150". Please elaborate on this Brent because after the move we never saw you or your partner again. What did he do? Besides I go back to our deal with you that you quoted on and we paid.
Additionally Brent goes on to say " I can give more specifics on how we saved this customer $150 about 2 weeks after the move and how he owes us money and despite this I agreed to refund $50". I have 2 comments here : (1) please tell me how you saved us $150 and how we owe you this and (2) you may have agreed to refund us the $50 ( which is true because you told me that on more than 2 occasions) but this is now Jan 7,2014 and I first notified you on October 24, 2013. Canada post might be slow from time to time but his seems a bit of a stretch.
My only concern is that I feel I am not dealing with an honorable person who lives up to his word.
Reply number 2 to Brent's comments.
I don't technically owe you any money. We had a contract for a fixed price and that is what we paid - plus the overpayment of $50 which is still the issue. Brent said he issued a cheque in December and has a witness. Well maybe he has a witness to issuing a cheque but as of January 11, 2014 I still don't have it. Maybe he issued it with no intentions of mailing it.
He goes on to say that he saved me over $150 for returning a lost cushion. Well we never issued a claim for it but simply advised him at the end of the move that a cushion was missing. Also my wife mentioned it to the movers before they left after the move and they said they didn't have it.I don't recall anything in the contract regarding a $150 charge for processing a claim.If there is it sounds to me like an underhanded way for him to increase his revenue by holding back an item belonging to a customer and then charging for it when it is returned.
Brent obviously doesn't like negative comments - which is understandable - but there wouldn't have been any if he had issued and mailed the cheque in a timely manner. I'm still waiting for it.
I find he also rambles a lot and tries to introduce meaningless diatribe to the issue at hand. What does his charitable contributions have to do with my concern. I'm sure in our own way we all help our own favorite charity but don't brag about it.
Brent I hope there in no future need for me to reply to your replies but if there is perhaps I should let you know there is enough information in our correspondence for a Small Claims Judge to rule in my favor. Be forewarned.
Jan 21/14. You're still commenting about making the cheque back in December but I still haven't received it. You shouldn't be surprised by my comments because they are all the truth. You knowingly didn't mail it and you gave me two different excuses for what was taking so long. You also did not save me $150 - you simply had a lost cushion returned that should have been delivered with the rest of the furniture on moving day. How can you call returning property to me that you lost or misplaced a saving of $150 to me?
Brent send the cheque and I will let the world know tou honored your deal.
Jan 22/2014. Thanks for your reply Brent. I await your legal action. Actually I'm looking forward to it. Besides I don't think you can hire a lawyer for $50 but maybe you think it's the principle that matters. Well so do I so don't be surprised if we end up in small claims court. I have both the patience and time.
- Approximate cost of services:
- $910.21
- Company Response
M and M Moving moved this guy successfully, no damages, and ahead of schedule, we found him to be very rude throughout the move and difficult, his final bill was LESS than the guaranteed quote. We Issued a refund cheque of $50.00 over the holidays, he is aware of why he didn't get it earlier, I personally explained this to him on the phone, considering all we did I thought we had a happy customer, his wife was happy ( He had a lost item claim , so we waited until this was resolved, which it was saving him $150.00 deductible for a claim, my business partner found the item and delivered it to him personally, he lies about never seeing my business partner again, weird) This customer admits no damages and the total cost was LESS than the guaranteed maximum. The movers never disputed the deposit they simply asked the customer how much was the deposit and the customer gave them the wrong amount, this guy is lying. ( he lies several times with this review, the issue is simply about when he will get a $50.00 refund, that's it) We saved this guy potentially $150.00 from a lost item claim despite his poor attitude towards us. (we could have just said we couldn't find his missing item and he would have had to pay $150.00 deductible for a claim, the item was less than $150.00, my business partner who he claimed he never saw again after the move delivered it to him about 2 wks after the move, and we never disputed any deposit on the move) We find this complaint bizarre and untruthful, he did make it clear to me he doesn't care about my family's humanitarian work and he want's to make things difficult for me because of his mistake in judgement. He was moved with no damages and ahead of schedule, and we found a missing item saving him $150.00, this is the final result of his move. Brent Routley