Multicity Moving No Longer In Business

I moved from a small bachelor apartment in Ottawa, Canada to Lansing, US. I chose this company as they offered the lowest minimum weight but will never move with this company ever again no matter the cost. The movers showed up 2 days late for pick-up of my belongings and I was not informed on the planned date until I contacted the company after waiting for 6 hours. Furthermore, the same thing occured for the delivery date although this time I was given a delivery date one week later. On that new scheduled date, I was informed that there were more delays in the delivery and asked to have at least a 24 hour notice so that I may be present to open the door. 3 days later I received a call that they were at my door while I was in a meeting in a neighbouring city for business until 9 pm that night. They did not offer any alternatives or apologies. Finally, I did receive my goods and some were damaged, one of which I have not been able to understand how all the nails have been pulled out.
I strongly discourage anyone from using this company. Very unprofessional business that do not care about their customers.

Multicity moved my two-bedroom household from Toronto to Pointe-Claire, Quebec, as well as a piano from Ottawa to Pointe-Claire. In addition, my furniture was stored in Multicity's warehouse for two months for free, which I really appreciated. Both moves went very well, with the exception of a couple of items which got broken. The complaint was handled very efficiently by Mr. Bonder, and I was reimbursed for the expense of replacing the items.

I am very satisfied with the service received. The employees were courteous and professional, and Mr. Bonder's estimate was very close to the actual price. I highly recommend Multicity.

Multicity was extremely professional, courteous and carefully planned my family's move from Toronto to Southwestern Ontario. My contact, Robert, was easily available and made sure that our move went very smoothly. Since we had to move earlier from our previous place, multicity offered to store our belongings for 30 days at no additional charge. I was impressed with their level of service and would definitely use them again in the future.

Wow Robert, where do I begin. You always hear horror stories about moving companies.

However, our experience with your company was wonderful.

The Toronto guys were professional, efficient and well organized, and my daughter tells me that the Delta guys were the same.

It was a pleasure giving you our business and thank you Robert for all your help.

I know it was a small move compared to what you might normally handle, but for us, especially my daughter, it was a BIG move.

Thanks again Robert - thank you Multi-City.

I hired Multicity for my move in June 2011. Two guys came to load the goods on Wednesday June, 16. The driver came in and said that we weren't ready and so would cost more money. It took them five hours to load two bed room items. As per agreement, they were supposed to dismantle bedroom furniture. I ended up dismantling and loading. They kept talking over the phone with their girl friends. When the goods were loaded they tried to charge another $75 which was removed later when I insisted it wasn’t justified. Before they left, I asked for the empty and final weights of the truck. I was told that they were going to Windsor to pick up more luggage and that the final weight would be sent in few days. The following week, I received an email that my stuff weighed 5700+ lbs. The initial estimate was $4000 lbs. I argued the weight and the fact that the empty and full truck weights were done on Saturday after the luggage was taken. Anyway I agreed to pay as I had little choice. When the luggage was delivered in Victoria, dining table, chairs, bedroom head set, electric water cooler, movie rack and coat hanger (all packed by company personals) were damaged. I took pictures of these items. Dining table and chairs were bought few weeks before the move from Costco (original receipt is still with me). I sent the pictures to the company and received a reply that since the items were used no claim could be honoured. I was told through email that I was most welcome to do whatever I could to get the claim in. I just want to spread the word out for those who are looking for movers to beware of Multicity Moving Company as they have no business ethics.

Estimate was almost dead on; service was prompt and efficient. We had wrapped everything in plastic wrap, they wrapped over that with blankets - very well done and no furniture chips!!

Their Calgary moving partner was not great, but Multicity dealt with them well and resolved our key issues. I have recommended they get a new Calgary contractor.

We recently moved from Toronto to Ottawa, and based on the reviews on this website and the quote given to us, we selected Multicity Moving. We are very pleased with the service we received. It was on time, within $100 of the estimate, the contents were carefully handled, and the workers were pleasant. Highly recommended.

My husband and I recently used MultiCity Moving to move our 2 bedroom apartment from Mississauga, ON to San Jose, CA. We were overwhelmed with the number of quotes received from other movers. We asked for an intial quote from Robert and then had a free in house estimate from Mr. Bonder.  Mr. Bonder came to our place and evaluated our belongings and drew up an approximate cost for our move.  I was impressed by his estimate and the total scaled final weight.  Prior to the move we booked with MultiCity they came and delivered a few free boxes as promised.  On the day of the move the movers (Ismail, John and Steve) came to the apartment and packed the entire apartment for us. A few days after our move Robert called us and informed us of the final amount due upon delivery.   He e-mailed us our final invoice and sent us an e-mail when the truck departed their facility.  The office staff were always there to answer any outstanding questions and our shipment arrived on the date as promised.  I recommend MultiCity Moving Inc to anyone looking to move to the United States.