The Northern Group

We hired John Jordan at Northern to renovate our 50 year-old master bathroom, and do a bit of work on a small second bathroom. The master bath was a complete tear-down, including replacing the bathtub with a glassed-in shower, new window, new cabinetry, install and vent a fan, all new fixtures. The main construction took 5 weeks (i.e. time when we couldn't use the bathroom). When it was 90% done we had to wait for the glass shower wall to be made and installed, so in total the project took about 3 months, which was what we expected. John gave us good advice on choosing materials, paint colours, fixtures, etc. We made our choices from his approved suppliers, who all had good quality products. The project came in on budget. Both bathrooms now look terrific and have increased the value of our home. I heartily recommend John Jordan to anyone looking to do a home renovation project.

The job involved renovating a basement which included creating a full bathroom, removing paneling, dry walling, painting , installing tiles and laminate flooring.

The job was roughly on schedule…. It was started a few days late with only one person while other jobs were completed.

The contractor returned phone called rarely on time and often never.

Although charging premium prices without detailed estimates, additional charges were presented at the end without prior approval or discussions.

For example, $250.00 extra was charged for the installation of a shower door purchased at Tubs because the contractor had to make additional trips (number not specified) to get installation instructions or missing parts. However even with the additional cost the contractor left us with a shower door handle that did not fit (and without telling us). We had to fix this item ourselves.

Other problems included installing security bars on basement windows that were too short and without a quick release mechanism when knowing it would be used as a bedroom by our daughter

Overall, a fairly poor job with a contractor who DID NOT CARE and although charged premium dollar COULD NOT BE BOTHERED to even return the keys to the house.

I would not hire or recommend this company.